The workshop
Service and repair terms.
These are the terms your bike is booked in under. They are here so you know exactly what we will do, what it will cost, and what we can and cannot promise before we start.
Version 21 September 2026. You accept these when you book a bike in.
01What a service is, and what it is not
A service is planned maintenance. We check, adjust, clean and replace the wear items on a working bike so it keeps running properly. A service is not a repair and it is not a diagnosis.
A repair is fixing a specific fault. A diagnosis is the work of finding out what that fault is. Those are separate jobs, they are charged separately, and a bike that arrives with a fault needs a diagnosis before anyone can say what the repair is.
The important bit
If your bike is not running when it arrives, booking a service does not mean it will be running when it leaves. We will tell you what is wrong with it and what it will cost to put right. Whether that work goes ahead is your call.
02Diagnosis, and why it is charged
Finding a fault takes time, and that time is the work whether or not it ends in a repair. We charge for diagnosis at our hourly rate, and we agree a limit with you before we start so it cannot run away.
- We will not go past the agreed diagnosis time without ringing you first
- If we find the fault quickly, you pay for the time it took, not the limit
- If the fault cannot be found in the agreed time, we will tell you what we have ruled out and what we would do next. The time already spent is still chargeable
- Some faults are intermittent. A bike can behave perfectly on the bench and play up an hour later. That is not a failed repair, it is the nature of the fault
03Estimates are not fixed prices
An estimate
Our best honest guess before we have the bike apart. It can move once we can see what we are dealing with. We will always ring you before it does.
A quote
A fixed price for a defined job, given in writing, and held for 14 days. If we have quoted you, that is the price.
We will not carry out work you have not agreed to. If we find something else while we are in there, we stop and ring you. Nothing over the figure you have approved gets done without you saying yes.
04Older, neglected and modified bikes
A lot of what comes through here has been sat in a shed, bought second hand, or already had someone else's work on it. We will always tell you honestly what we find.
- Seized, rounded or corroded fasteners sometimes break on removal. That is a consequence of the bike's condition, not of how we worked on it, and putting it right is chargeable
- Fixing one fault can reveal another that the first was masking
- We may decline work on a bike we consider unsafe, or where the only honest advice is that it is not worth the money. We would rather tell you that than take it
- Parts for older and imported machines are not always available. If we cannot get a part, we cannot complete the repair
05What we guarantee
We guarantee our workmanship. If something we did was not done properly, we will put it right at no charge. That is our responsibility and we stand behind it.
| What | Cover |
|---|---|
| Our labour | 3 months from collection against faulty workmanship |
| Parts we supplied | The manufacturer's own warranty, which we will help you claim |
| Parts you supplied | Fitted at your risk. We cannot warrant a part we did not supply |
| Competition use | Racing and jumping are hard on machinery. Wear and breakage from competition use is not a workmanship fault |
What we cannot guarantee is that an unrelated part will not fail afterwards. Fixing your brakes does not warrant your engine. A bike is a lot of parts of different ages and we are only responsible for the ones we touched.
06Your rights are not affected
Nothing here takes away your legal rights. Under the Consumer Rights Act 2015 our work must be carried out with reasonable care and skill, and we cannot sign that away, nor would we want to. These terms set out what the job is. They do not reduce what you are entitled to if we get it wrong.
07Timescales
Our workshop is booked several weeks ahead for repairs and engine work, and we run a same day lane for routine servicing. Any date we give you is our honest expectation, not a guarantee. Parts delays and faults that turn out to be bigger than they looked will move it, and we will tell you as soon as we know.
08Collection, storage and payment
- Payment is due on collection, before the bike leaves. Cash, card or bank transfer
- Please collect within 14 days of us telling you the bike is ready. After that we may charge storage at the rate current at the time
- We may keep the bike until the bill is paid. This is a legal right every workshop has and it is not something we enjoy using
- Old parts are disposed of unless you ask for them back when you book in
- Bikes are stored off site and viewing is by appointment. Please do not turn up expecting to collect without ringing first
09Anything you are not happy with
Ring us. Most things are a misunderstanding about what was agreed and we would far rather sort it out over the phone than have you tell everyone we were no good. Bring the bike back and we will look at it.